Dynamics 365 · Subscription
Customer service and a full contact centre in one Copilot-first licence
1-year subscription
SKU: MB-325-ANNUAL
Microsoft · Authorized reseller
Return Policy · Shipping · Terms · Privacy
Questions? Contact us or email support@magicbly.com.
Overview
Each licence gives one named user the full Dynamics 365 Customer Service Enterprise application together with Dynamics 365 Contact Center. Agents work cases and live conversations across chat, email, voice, SMS and social channels in one omnichannel workspace, and unified routing directs each contact to the right agent or queue.
Copilot is built into the experience. It can draft replies, summarise long case histories and surface relevant knowledge articles while an agent works, and the plan includes a base amount of Copilot credit capacity. Supervisors get real-time and historical dashboards covering queues, handling time and customer sentiment.
The service runs in Microsoft's cloud, so there is nothing to install locally — users sign in through a web browser. As a subscription, each named user keeps access for the paid term, and the licence continues on your annual agreement.
Included
Customer ServiceWhy choose it
Digital and voice channels ship with the Enterprise service in a single licence, so you do not buy and manage a separate contact-centre subscription.
Copilot drafts responses, summarises long case histories and pulls up knowledge articles as agents work, which cuts the time spent on repetitive typing and searching.
Buy one licence per named agent and assign it in minutes, then remove it when someone leaves — so you pay for the seats your team actually uses.
Activation
After checkout, we email your Dynamics 365 Customer Service Premium subscription details and setup instructions, with no physical shipment.
In the Microsoft 365 admin centre, an administrator adds the subscription to your tenant and assigns a licence to each named user who needs access.
The assigned user opens the Dynamics 365 Customer Service app in a supported web browser and signs in with their Microsoft work or school account.
Set up channels, routing and Copilot in the Customer Service admin centre, then your agents start handling cases.
System requirements
Licence & billing
Yes. Every licence is a genuine Microsoft product, supplied through the authorized Microsoft CSP channel, with activation support if you ever need it.
Digitally, by email. Most orders arrive within minutes of payment; a few are briefly verified first. Your key and setup instructions also stay in your account.
Your email includes step-by-step activation instructions. If anything goes wrong, our team helps you get it working, and you're covered by our 30-day satisfaction guarantee.
It depends on the product. The exact terms — devices, users, and any regional limits — are listed in the product details above. Message us if you're not sure which edition fits you.
Customer reviews
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Support
Have a question about a licence, an order, or activation? We're here to help. Reach our specialist support team using the contact form below or the details on this page — your message matters to us, and we aim to respond within 24 to 48 hours.
Both exist in our catalogue. Each product page shows which applies: a one-time licence is yours to keep, while a subscription is prepaid for the 12-month term shown and then expires — it does not auto-renew, so you simply order again to continue.
You receive an invoice with every order, in your account and by email. Purchases are backed by our 30-day satisfaction guarantee; because licences are delivered digitally, refunds follow the terms in our Return Policy.
We collect only what's needed to run your account and orders, we never sell your data, and we share it only with trusted service providers (such as payment, email and security), listed in full in our Privacy Policy. You can access, correct, or delete your data at any time under GDPR and CCPA.
Privacy PolicyOnly cookies that are strictly necessary to run the site. Non-essential ones (analytics, chat) load only after you accept them in the consent banner, and you can change your choice whenever you like.
Cookie PolicyEvery purchase is governed by our Terms: how an order becomes a contract, the publisher's licence (EULA) that applies, that keys are for your own use (no resale), and your rights — including the 14-day withdrawal right for EU consumers.
Terms of SaleYes — as long as you haven't revealed your key: cancel before you reveal it and you're refunded. Once a key is revealed it can't be returned, but our 30-day guarantee still covers any key that's faulty, invalid, or never arrived.
Return PolicyEverything is delivered by email, worldwide and free — no parcel, no tracking, and no customs or import fees. Your key arrives within minutes; if it's late, check your spam folder and then contact us.
Shipping PolicyPay right on our site by card (Visa, Mastercard, Maestro, American Express) or with Google Pay and Apple Pay, processed by Stripe over an encrypted connection — we never see your full card number. The total shown is the final price — no extra taxes or fees at checkout.
Payment Policy
