Return Policy

This policy applies to every digital product sold by MagicBly LLC: Microsoft software licence keys and, for cloud subscriptions, the subscription details that go with them. All are digital products, delivered to you by email — no physical goods are shipped.

Because nothing is sent in the post, there is no parcel to send back and no return address: a return here simply means a refund, under the conditions set out below. Your key and instructions also stay available in your customer account. For how delivery works, see our Shipping Policy.

For subscription products, the licence is prepaid for a fixed term of one year and simply expires at the end of that term — there is no automatic renewal and no recurring charge to your card. To continue after it expires, place a new order. The price shown when you order is the price you pay for that term; the price of a later term may differ.

Every licence we sell is genuine and activatable — we guarantee it. If the key you receive won't activate, is invalid, turns out to be defective, or never reaches you, we put it right at no cost: after checking, we replace the key or, where no replacement is possible, refund you in full.

You have 30 days from delivery to report a problem like this. Test your key as soon as it arrives — the sooner you tell us, the faster we can act.

Keep these two apart: the 30-day guarantee above is your money-back window for the purchase itself. Separately, every subscription stays covered for its entire paid term — if it stops working later, we restore it or refund the unused period, even after the 30 days have passed.

Had second thoughts? As long as you have not revealed your licence key — that is, the code has not been shown to you and no download or activation has begun — you can cancel your order and get a full refund. At that point your 14-day right of withdrawal still applies in full (see the next section and our Terms and Conditions).

To cancel, email us at support@magicbly.com with your order number before you reveal or use the key. If you think you may want a refund, don't display the code or start activation — once the key is revealed, it counts as used and the next section applies.

A licence key whose code has been shown to you, or for which download or activation has begun, is fully-supplied digital content: it can't be returned or refunded simply because you changed your mind. A licence code, once handed over, cannot be taken back.

This follows Article 16(m) of EU Directive 2011/83/EU: when you complete your order, you accept our Terms and Conditions, expressly ask for your licence to be made available immediately, and acknowledge that you lose your 14-day right of withdrawal as soon as the key is revealed or download or activation begins. Defective keys, however, stay covered by our 30-day guarantee above.

Because our products are digital keys, exchanges work a little differently. As long as you haven't revealed your key, simply cancel the order (see above) and order the correct product — your first purchase is refunded in full. Once a key is revealed, a disclosed code can't be swapped; a faulty or incorrect key, however, stays covered by our 30-day guarantee.

Covered: a defective, invalid or non-activatable key, and an order you never received. In these cases we replace the key or refund you, as described above. For a subscription that stops working during its paid term through no fault of your own, we restore it or refund the unused part of the term.

Wrong product: if the key you receive doesn't match the product you ordered, let us know and we'll send the correct key — or refund you if we can't replace it. This falls under the same 30-day window, at no cost.

Not covered: incompatible hardware, an unsupported operating system, an installation mistake, a key you have already activated yourself on another device, or a change of mind once the key has been revealed. Many of these are easy to sort out — our free technical support is here to help before any refund. Just get in touch.

To make a request, email us at support@magicbly.com with your order number, the product concerned, and a clear description of the problem — ideally with a screenshot of the activation message. That lets us handle your request without back-and-forth.

Our team replies as quickly as possible during our opening hours, Monday to Friday from 9:00 AM to 5:00 PM (US Mountain Time). Before a replacement or refund, we may ask you to run a few simple checks to pin down the cause.

Any refund is issued to the payment method used for the purchase (bank card or other original method); it can't be paid to a different account. For the payment methods we accept, see our Payment Policy.

Once your refund is approved, we process it within 5 to 10 business days; how quickly the money then appears depends on your bank. No fees apply: no restocking fee, and — because everything is delivered digitally — no return costs and no return address.

This policy adds to your statutory rights and does not limit them in any way. Nothing here affects the mandatory rights you have under EU law and the national law of your country of residence, in particular the legal guarantee of conformity that applies to defective digital content.

If digital content does not match the contract, you can use the remedies provided by law, independently of the commercial guarantee described above.

MagicBly LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA. Email: support@magicbly.com. Phone: +1 251 373 4255. Hours: Monday to Friday, 9:00 AM to 5:00 PM (US Mountain Time).

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