Dynamics 365 Customer Service Enterprise

Buy Dynamics 365 Customer Service Enterprise from a certified Microsoft partner

Get a genuine Microsoft Dynamics 365 Customer Service Enterprise subscription at a great price from MagicBly — a certified Microsoft partner trusted by thousands of customers. We have earned 4.9 out of 5 stars on Trustpilot, Google Reviews and Trusted Shops.

When you order from MagicBly, you get:

• A genuine Microsoft licence provisioned to your organisation
• A simple, step-by-step setup and assignment guide
• Free technical support from MagicBly experts, 7 days a week

Deliver support across every channel

Customer Service Enterprise is the advanced edition of Microsoft’s customer service platform, designed for larger teams and contact centres that support customers across many channels. It brings together omnichannel engagement, intelligent routing and rich analytics so agents can resolve issues faster and managers can run the whole operation from one place.

• Advanced case management – full case lifecycle with automation, entitlements and SLAs.
• Omnichannel engagement – support live chat, SMS, social and voice channels in a unified agent workspace.
• Unified routing – automatically assign work across channels based on skills, capacity and priority.
• Knowledge management – create, curate and surface articles in the flow of work.
• Embedded Copilot & AI – AI-assisted responses, case summaries and knowledge suggestions help agents work faster.
• Analytics & Customer Voice – real-time and historical insights plus survey feedback to improve service quality.

Who it’s for

Built for enterprise support organisations and contact centres that need to serve customers on multiple channels, route work intelligently and measure performance in depth. For teams that also want to build and deploy custom AI agents, the Premium edition bundles this app with Microsoft Copilot Studio.

Instant email delivery

After checkout, your licence information and a clear activation guide are sent straight to your inbox, so an administrator can assign seats in the Microsoft 365 admin centre and get your team live the same day.