Dynamics 365 Customer Service Premium

Buy Dynamics 365 Customer Service Premium from a certified Microsoft partner

Get a genuine Microsoft Dynamics 365 Customer Service Premium subscription at a great price from MagicBly — a certified Microsoft partner trusted by thousands of customers. We have earned 4.9 out of 5 stars on Trustpilot, Google Reviews and Trusted Shops.

When you order from MagicBly, you get:

• A genuine Microsoft licence provisioned to your organisation
• A simple, step-by-step setup and assignment guide
• Free technical support from MagicBly experts, 7 days a week

Enterprise customer service plus your own AI agents

Customer Service Premium is Microsoft’s most complete customer service offering. It combines everything in Customer Service Enterprise with Microsoft Copilot Studio, giving your organisation both a full contact-centre platform and a low-code environment to build and deploy custom copilots and AI agents.

• Everything in Customer Service Enterprise – advanced case management, omnichannel engagement, unified routing, knowledge management and Customer Voice.
• Microsoft Copilot Studio – build, customise and publish AI agents and copilots without heavy development.
• Self-service & automation – deploy AI agents that deflect routine questions and guide customers to answers around the clock.
• Copilot for agents – AI-drafted replies, case summaries and knowledge suggestions accelerate resolution.
• Omnichannel & routing – chat, voice, SMS and social handled in one workspace with skills-based routing.
• Analytics – real-time and historical reporting across channels, agents and AI interactions.

Who it’s for

Ideal for organisations that want the full enterprise service platform and the ability to design their own conversational AI experiences from a single licence — combining human agents and AI agents to lower cost-to-serve while keeping response quality high.

Instant email delivery

After checkout, your licence information and a clear activation guide are sent straight to your inbox, so an administrator can assign seats in the Microsoft 365 admin centre and get your team started the same day.