Dynamics 365 Customer Service Professional

Buy Dynamics 365 Customer Service Professional from a certified Microsoft partner

Get a genuine Microsoft Dynamics 365 Customer Service Professional subscription at a great price from MagicBly — a certified Microsoft partner trusted by thousands of customers. We have earned 4.9 out of 5 stars on Trustpilot, Google Reviews and Trusted Shops.

When you order from MagicBly, you get:

• A genuine Microsoft licence provisioned to your organisation
• A simple, step-by-step setup and assignment guide
• Free technical support from MagicBly experts, 7 days a week

Essential customer service in one place

Customer Service Professional is the core edition of Microsoft’s customer service platform, built for teams that need reliable case handling without the complexity of the full enterprise suite. Agents can capture, track and resolve support requests, tap into a shared knowledge base and stay on top of commitments — all from a single, familiar workspace.

• Case management – create, assign, route and resolve customer cases with a full activity history.
• Knowledge base – author and search articles so agents resolve issues faster and more consistently.
• Entitlements & SLAs – define support terms and track service-level agreements to meet response and resolution targets.
• Queues & routing – organise work into queues and get the right case to the right agent.
• Dashboards & reporting – monitor volumes, resolution times and team performance in real time.
• Microsoft 365 integration – works alongside Outlook, Teams and the wider Power Platform.

Who it’s for

Ideal for small and mid-sized support teams that want dependable, professional-grade case and knowledge management without omnichannel or advanced automation. If your team later needs live chat, unified routing or AI-assisted service, you can move up to the Enterprise or Premium editions.

Instant email delivery

After checkout, your licence information and a clear activation guide are sent straight to your inbox, so an administrator can assign seats in the Microsoft 365 admin centre and get your team working the same day.