Dynamics 365 · Subscription
Customer service and a full contact centre in one Copilot-first licence
1-year subscription
SKU: MB-325-ANNUAL
Microsoft · Authorized reseller
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Overview
Each licence gives one named user the full Dynamics 365 Customer Service Enterprise application together with Dynamics 365 Contact Center. Agents work cases and live conversations across chat, email, voice, SMS and social channels in one omnichannel workspace, and unified routing directs each contact to the right agent or queue.
Copilot is built into the experience. It can draft replies, summarise long case histories and surface relevant knowledge articles while an agent works, and the plan includes a base amount of Copilot credit capacity. Supervisors get real-time and historical dashboards covering queues, handling time and customer sentiment.
The service runs in Microsoft's cloud, so there is nothing to install locally — users sign in through a web browser. As a subscription, each named user keeps access for the paid term, and the licence continues on your annual agreement.
Last updated July 28, 2026
Included
Customer ServiceWhy choose it
Digital and voice channels ship with the Enterprise service in a single licence, so you do not buy and manage a separate contact-centre subscription.
Copilot drafts responses, summarises long case histories and pulls up knowledge articles as agents work, which cuts the time spent on repetitive typing and searching.
Buy one licence per named agent and assign it in minutes, then remove it when someone leaves — so you pay for the seats your team actually uses.
Activation
After checkout, we email your Dynamics 365 Customer Service Premium subscription details and setup instructions, with no physical shipment.
In the Microsoft 365 admin centre, an administrator adds the subscription to your tenant and assigns a licence to each named user who needs access.
The assigned user opens the Dynamics 365 Customer Service app in a supported web browser and signs in with their Microsoft work or school account.
Set up channels, routing and Copilot in the Customer Service admin centre, then your agents start handling cases.
System requirements
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Support
Have a question about a licence, an order, or activation? We're here to help. Reach our specialist support team using the contact form below or the details on this page — your message matters to us, and we aim to respond within 24 to 48 hours.
