Dynamics 365 · Subscription
The enterprise customer service platform for teams handling complex, high-volume support
1-year subscription
SKU: MB-324-ANNUAL
Microsoft · Authorized reseller
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Overview
This licence gives one agent a full seat in Dynamics 365 Customer Service Enterprise. From a single workspace they can open and track cases, pull answers from the shared knowledge base, and respond to customers through the channels your organisation has set up.
The Enterprise edition adds the advanced service tools that the Professional edition leaves out: unified routing that sends each case to the right agent, embedded reporting on team performance, deeper customisation of records and workflows, and Copilot assistance that drafts replies and summarises case history. Agents can also loop in colleagues through Microsoft Teams when a case needs a second opinion.
Because it runs in the Microsoft cloud, agents work in a supported web browser with nothing to install. You assign one licence per agent who needs access, and the subscription continues for the annual term you sign up for.
Last updated July 28, 2026
Included
Customer ServiceWhy choose it
Agents log, track and resolve customer cases from a single view, with the shared knowledge base and case history a click away.
Unified routing matches each case to an agent with the right skills and availability, cutting the manual triage your team does today.
A genuine Microsoft subscription supplied by an authorised reseller, delivered by email and backed by a 30-day money-back guarantee.
Activation
Your licence and setup instructions arrive by email as soon as your payment clears. Keep them to hand for the next steps.
Log in to the Microsoft 365 admin centre with an account that holds global or billing admin rights for your organisation.
Under Users, assign the Customer Service Enterprise licence to each agent who needs access to the app.
Each agent signs in to Dynamics 365 in a supported browser and opens their service workspace. No installation required.
System requirements
Licence & billing
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Support
Have a question about a licence, an order, or activation? We're here to help. Reach our specialist support team using the contact form below or the details on this page — your message matters to us, and we aim to respond within 24 to 48 hours.
